Missed Delivery

Missed deliveries can be filed by the subscriber using the SSM. Missed deliveries are entered directly into Newzware as a ACTION_MISSED or ACTION_DISPATCH transaction, depending on if a recovery plan is configured for the site. The default of the missed delivery transaction is ACTION_MISSED and the subscriber is credited for the missed delivery. Remark codes shown in the missed delivery screen can be customized using the WEB_MISSED_REMARKS parameter. The values are comma delimited remark codes. All remarks shown in the missed delivery screen are of type ACTION_MISSED or ACTION_DISPATCH.

If a recovery plan is configured, then a shortage record is created and the missed delivery will show in the Dispatch screen in Newzware and can be dispatched by the Customer Service clerk.

Developer Section

You can directly log a user into the missed delivery page of the SSM, bypassing the login/landing page using the following.

https://<domain name>/ss70v2/common/login.jsp?site=<site name>&login_id=<user name>&password=<password>&nwmodule=subscribers&nwpage=missed